Do I have to pay for customs charges on my orders?

Unfortunately, Hamred unable to determine what customs charges may be applied to overseas shipments. All customs charge (if any) are applied at the discretion of the carrier and local laws.
All customs charge will be payable by the customer and will not be covered by Hamred.
For more in-depth information, we would suggest contacting your local customs office.

What if I have not received my order?

If an item from your order is yet to arrive, please be patient, and Feel free to contact us an update on the status of an order.

How can I pay for my order?

We accept the following payment cards: PayPal payments.

Is it safe to order online?

Shopping with HAMRED is very safe because We use the most up-to-date security systems and encryption software to ensure your personal details such as name, address and bank details are kept safe and secure.

Can I make changes to my order?

Unfortunately, once you have placed your order, it is not possible to amend any details, our warehouse team receive orders directly and will have already started processing your order.

What should I do if I receive an incorrect or faulty item?

We are sorry to hear that you have received an incorrect or faulty item, Please send us a message at we will find a quick solution.

Can I exchange an item?

Unfortunately, we currently cannot process exchanges You can return your item to us and place a new order to receive the item of your choice, Please see our returns policy and follow this process.


What are my delivery options?

we deliver all orders using our worldwide e-packet shipping method
As we stock inventory in various warehouses across the globe, this is the most efficient method of delivery.

What countries do you deliver to?

We shipping to all countries ” Canada, Australia, Austria, Belgium, Brazil, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Italy, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Spain, Sweden, Switzerland, Thailand, Turkey, Ukraine, United Kingdom, United States”

How long does delivery take?

Delivery typically takes between 9–15 business days.

What is your returns policy?

Items must be returned within 14 days of receipt.
  -Items must be undamaged
  -Items must have all tags attached and be in original packaging
  -Item’s must be returned to our returns centre:
Returns Centre: Outat Elhaj boulmne 33300 Morocco

Do you offer free returns?

Unfortunately, we do not offer free returns. Any returns cost will be at your own expense.

What if my products faulty?

We are sorry to hear you have received a faulty product, No problem! Send our customer service team an email within 30 days of purchase, with images of the faulty product and we will be in touch to resolve the issue.

Howlong does it take to process my return?

We aim to process your return as soon as possible, but on occasions it may take up to 21 days for your refund to be processed after you have returned your item(s) tous, If you have not been refunded after 30 days of returning the item(s), please contact us in the proof of postage information from your return carrier receipt and we will investigate this further.

How can I track the status of my return?

As soon as your return has been receivedby our warehouse team you will receive an email notification. You will then also receive an email from us to say your refund has been processed. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.